These Terms and Conditions govern your ("the User") use of the MT Brands ("Provider") website located at the domain name www.mtbrands.com ("the Website"). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.
The Website www.mtbrands.com sells products online. The use of any product or service bought from this Website is at the purchaser's risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.
The private information required for executing the orders placed through the e-commerce facility, namely the User's personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, which is the delivery address and contact phone number, will be made known to third parties delivering the product. Credit card details are kept on file with a signed Credit Card Authorization Form sent by the company and held in a secure location. There is a 3.2% Fee of the total Sales Order that is charged to the customer for each order.
The Provider cannot be held responsible for security breaches occurring on the User's electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device. The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User's chosen delivery address.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or type of misuse by unauthorized parties.
The fulfillment department of MT Brands is open 7:30 AM until 3:30 PM Eastern Standard Time, Monday through Friday except all Federal Holidays. Ground shipments approved and available in the current warehouse management system at the start of the business day will ship within 24 hours (unless product is unavailable). Within 15 minutes of placing an order, Buyer will receive an email confirmation with a Sales Order that lists the ordered products and their prices ("Confirmatory Sales Order"). Failure to correct any mistakes in the Confirmatory Sales Order shall constitute acceptance of the Confirmatory Sales Order. If Buyer does not receive a Confirmatory Sales Order within 15 minutes of placing their order, then Buyer must contact MT Brands via phone to review it. MT Brands is not responsible for incorrect orders shipped in conformity with the Confirmatory Sales Order where Buyer fails to correct the Confirmatory Sales Order or fails to contact MT Brands if no Confirmatory Sales Order has been received after placing their order. It is MT Brands intention to ship all orders within 24 hours after the Sales Order is approved. MT Brands will not ship products to any State or Municipality where the product ordered is not legal.
All orders are shipped using FedEx Ground unless otherwise agreed. MT Brands reserves the right to select or change its carrier at any time. Faster shipping methods are available upon request at an additional cost. All tracking numbers for orders are automatically emailed to the customer. Therefore, it is imperative that correct email addresses are provided to the MT Brands sales agent. Tracking information can be acquired through the website of the Carrier or by calling the Carrier directly. Once an order is shipped MT Brands does not have any more information than the Buyer. Insurance and adult package signature requirements will be automatically added and charged to all orders over $100.00. All orders will be packed in the most economical way available while maintaining packing standards set by MT Brands. Like kind products will be grouped and boxed separately for easy un-packaging. All orders will be mailed to include a packing slip.
The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User's chosen delivery address. If the Carrier has logged in with the delivery MT Brands will not under any circumstance re-mail an order. MT Brands ships all orders per the Buyer's instructions and does not control whether the Carrier damages the products in transit. If your order has been delivered damaged as direct result of the actions of MT Brands, MT Brands will replace or refund 100% of the cost of the item if the following criteria is met: 1) the order is under $100.00; 2) MT Brands is notified in writing within 7 days of delivery of the damaged order; and 3) a picture of the damaged product taken as it was delivered is emailed to MT Brands with "Damaged" in the subject line with Buyer's Name, Company Name, Order Number, Phone Number and Email Address in the body of the email. Please do not remove the damaged product from the packaging. Once MT Brands receives the email regarding the damaged product MT Brands will contact the person listed in the email within 48 hours to discuss the options available to Buyer. Orders over $100.00 will be addressed on a case-by-case basis. Resolutions can take as little as 24 hours or may take up to 90 days and be funded by the carrier.
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.
The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient, the quality of goods ordered does not meet the Provider's standards or the goods are not legal at the location where they are being shipped to. Should the Provider exercise this right, the User will receive a full refund with no deductions.
There are no warranties offered on MT Brands consumable products as required by the FDA cGMP food safety compliance. All sales are final. No returns will be accepted.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to MT Brands Customer Service, 730 NE 19th PL, Cape Coral, FL 33909, or CSR@MTBrands.com
The provider reserves the right to change, modify, add, or remove portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User's obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User's continued use of this Website following the posting of changes or updates will be considered notice of the User's acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third-party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs ("the Content"). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third-party owner of such rights ("the Owners") and is protected by United States and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any time and without notice. All rights in and to the Content are reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation Copyright, Trademark, Patent, or other Intellectual Property Rights in or to the Content.
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an "as is" basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy, or completeness of the Content. Neither Provider nor any holding company, affiliate, or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. The provider assumes no obligation to protect this information, and may copy, distribute, or otherwise use such information without limitation.
This Website is controlled, operated and administered by Provider from its offices within Lee County, Florida and governed by the laws in the State of Florida. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of US export laws and regulations. If the User accesses this Website from locations outside of the USA, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the USA, and the User consents to the jurisdiction of the Florida Court System in Lee County in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.
730 NE 19TH PL
Cape Coral FL, USA, 33909
1-(888) 254-0924
